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These general conditions of sale are intended to define Harvest's rights and obligations of Harvest Laboratories on its website (hereinafter "the site"). They apply exclusively between the company Heyoka, 40 Av. From St-Antoine 13015 Marseille, Siret: 83214807600033 (hereinafter "Harvest Laboratoires") and any consumer natural person visiting or making a purchase via said site (hereinafter. after "the customer").

On the site, Harvest Laboratories allows the customer to order online products from the Harvest laboratory brand (hereinafter "the product (s)") according to these terms and conditions.

Any order carried out with Harvest Laboratories therefore entails the client without reservation by the present conditions. These general conditions may be modified at any time without notice by Harvest Laboratories, the applicable conditions being those in force on the date of the order by the client.

These Terms and Conditions of Sale are permanently accessible in a computer format for printing and / or downloading, so that the client can perform their reproduction or backup.


2. Products and compliance

2.1. The products on sale are presented on the Harvest Laboratory website and with a description.

2.2. The products offered by Harvest Laboratories comply with the standards applicable in France.

The elements such as photographs, texts, graphics as well as all the information and characteristics illustrating and / or accompanying the products are not contractual, which the customer recognizes.

As a result, Harvest Laboratories can not incur any liability in the event of any error or omission of any of these items or in case of modification of said items by suppliers and / or publishers.

3. Customer Obligations

3.1. The customer declares to be at least 18 years old and have the legal capacity or hold a parental authorization allowing him to order on the site.

3.2. The customer undertakes to communicate to Harvest Laboratories the elements of real information necessary and necessary to carry out the provision object of these conditions as requested to him online and according to his situation, including his name, first name, address, telephone. and valid e-mail.

The client is responsible for the consequences of false or inaccurate information or whose recovery would be unlawful.

3.3. Once the order has been placed, Harvest Laboratories addresses to the customer an e-mail confirming it. He informs him of the sending of the products.

3.4. The customer can modify his data under "My Account".

4. Order

4.1. Any order will only be validated after acceptance of payment.

4.2. Harvest Laboratories reserves the right to cancel or refuse an order in case of dispute with the client on an earlier order.

4.3. Harvest Laboratories can accept orders within the available stock. It informs the customer of the availability of products sold on the site at the time of the confirmation of the order.

If, despite Harvest laboratory vigilance, the products are unavailable, Harvest Laboratories will inform the customer by e-mail as soon as possible. The customer can then cancel his order and be refunded, if any, the amounts already paid.

The definitive or temporary unavailability can not in any case engage the responsibility of Harvest Laboratories, no more than it can not open any right to compensation or damage and interest in favor of the client.

5. Price

5.1. The prices displayed on the site are indicated in euros all French taxes included (French VAT and other taxes possibly applicable), excluding shipping costs, participation in the process of ordering and packaging.

The shipping costs, participation in the order processing fees and packaging fees will be indicated in the customer's basket, before the final validation of the order.

Prices may be modified at any time without notice and in particular in the event of a change in tax or economic data. The articles will be charged on the basis of the rates in force at the time of the registration of the order.

6. Delivery

6.1. Harvest Laboratories delivers its products in France and in all countries of the European Union and can upon request deliver in any country.

The products are shipped to the delivery address indicated by the customer when ordering. Delivery can not be done in hotels, nor to postal boxes. Delivery times indicated on the site are indicative deadlines, corresponding to the average time of treatment and delivery. In order for these deadlines to be respected, the Customer must ensure that they have communicated accurate and complete information about the delivery address (such as, including: street number, building, staircase, access codes , names and / or intercom numbers, etc.).

In case of delivery delay of more than 7 working days, if the product has not been shipped, the customer may denounce the order by registered letter with receipt notice and request the reimbursement of his order.

If the item has been sent before receipt of the cancellation of the order delay of more than 7 days, Harvest Laboratories will proceed with the refund of the article and the shipping and return costs, upon receipt of the article. CI, complete, in its original state and with all labels.

Harvest Laboratoires undertakes to inform the customer of the evolution of the processing of his order.

In case of damaged parcels (already open, missing products ...), the customer undertakes to notify the carrier and Harvest laboratories, by any means, all reserves within 3 days of receipt of the product.

Harvest Laboratories can not be held responsible for the consequences due to a delay of routing that is not its fact.

7. Payment

The entire payment must be carried out during the order. At no time are the amounts paid can not be considered as deposit or down payments. The client regulates his order by credit card (Visa, Eurocard / MasterCard), in accordance with the provisions of this article.

Harvest Laboratories does not accept payment by check. The customer will have to go to the other proposed means of payment.

For any transaction, the client will indicate the number on the front of his card, the expiry date of his card and the cryptogram on the back of his card (last three digits).

The communication by the customer of his credit card number is worth authorization for Harvest Labs to debit his account to the competition of the amount of his order.

No reimbursement sending will be accepted, whatever the motive.

Harvest Laboratories retains the property of the article until the full payment of the price by the customer. Purchases are carried out securely. Payment solutions adopted by Harvest Laboratories are 100% secure. For credit card payments (blue card, Visa blue card and e-card blue), all the information that customers communicate to Harvest Laboratoires are strictly protected and guarantee the conformity and securing of each transaction.

A credit commits you and must be refunded. Check your repayment capacity before you commit.

8. Returns and reimbursement of product (s)


According to the terms of Article L221-18 of the Consumer Code: "The consumer has a period of fourteen days to exercise his right of withdrawal of a distance concluded, following a telephone change. Out of school, without having to motivate its decision or to bear other costs than those provided for in Articles L. 221-23 to L. 221-25. The period mentioned in the first paragraph runs from the day: 1 ° the conclusion of the contract, for the contracts for providing services and those mentioned in Article L. 221-4; (2) the receipt of the property by the consumer or a third party, other than the carrier, designated by him, for the sales contracts. For contracts providing for regular delivery of goods for a defined period, the time runs from receipt of the first property. The right of withdrawal may be exercised by mail addressed to the seller to the postal or mail coordinates indicated in Article 1 of the GTC. Returns are to be made in their original and complete status (packaging, accessories, instructions ...) allowing their future marketing in the new state, accompanied by the purchase invoice. Damaged products, salis or incomplete are not included. The return costs remaining at the customer's charge.

Please send your return to:
Heyoka Sasu, 40 Av. From St-Antoine, 13015 Marseille

Or at the email address:

In the absence of respect by the Customer of these Conditions, including return conditions, Harvest Laboratories will not be able to reimburse or publish a credit for the products concerned.

9. Guarantees and responsibility

Harvest Laboratories has, for all the steps of access to the site, the order of shipment of the package or the subsequent services, an obligation of average. The responsibility of Harvest Laboratories can not be initiated for all the disadvantages or damages inherent in the use of the Internet, in particular a rupture of service, an external intrusion or the presence of computer viruses, or any qualified force majeure, in accordance with to law and jurisprudence.

10. Intellectual property

In no case the customer is allowed to download or modify all or part of the site and in particular its content (listed products, descriptions, images, videos ...).

This site or any part of this site must in no case be reproduced, copied, sold or exploited for commercial reasons without the express and written authorization of Harvest Laboratories.

In general, all copyrights, brands and other distinctive signs and property rights or intellectual property on the site, will remain the full property of Harvest Laboratories.

The client is therefore kept for the respect of the intellectual property rights and will not be able to use the marks on the site and on the products, if any, or deposit as a mark which would prejudice the holder of the rights, unless the contractual provision contrary.

It is the same for any other intellectual property right.

11. Guarantees and responsibility

Harvest Laboratories undertakes to use the confidential information of the clients only as part of the operation of its site.

For the smooth running of the order, the collected nominative data will be the subject of a computer processor, the customer acknowledges being aware of it.

As such, the information concerning it can be communicated to technical providers of Harvest Laboratories.

In addition, Harvest Laboratories can apply technical means to obtain non-personal information about Internet users and intended to improve the features of the site, for example by tracing the number of visitors on certain pages.

In accordance with the law of 6 January 1978 as amended by the law of August 6, 2004, the customer has a right of access and rectification of personal data on the files of Harvest Laboratories. Any request must be sent by e-mail to: or by mail at the following address: Heyoka Sasu, 40 Av. From St-Antoine 13015 Marseille, France

This IT treatment was the subject of a declaration to the National Commission for Informatics and Freedoms (CNIL) which issued the receipt n ° 1517135 V 0 on 29 June 2011.

12. force majeure

In the event of the occurrence of a force majeure event, the party concerned shall inform the other within fifteen (15) days from the occurrence of this event, by registered letter with acknowledgment of receipt.

Expressly, are considered as case of force majeure or fortuitous case, in addition to those usually adopted by the case law of French courts and courts, the total or partial strikes, lockout, riot, boycotts or other industrial or litigation actions. commercial, civil, insurgency, war, weather, epidemic, blockage of means of transport or supply for any reason, earthquake, fire, storm, flooding, water damage, governmental or legal restrictions, legal modifications or regulatory forms of marketing, computer failure, telecommunications blockage, including wired or wireless telecommunications networks, and any other cases independent of the willingness of the parties preventing the normal execution of the contractual relationship.

All the obligations of the parties will be suspended throughout the duration of the force majeure, without compensation.

If the force majeure event extends for more than three (3) months, the contract concerned may be terminated immediately without compensation for one or the other of the Parties.

13. General provisions

13.1. Non-validity of a clause

If any of the stipulations of these conditions are declared null or not opposable by a competent jurisdiction, it will be declared unwritten and will not result in the nullity of the other stipulations.

13.2. Discount

These general conditions may be modified at any time without notice by Harvest Laboratories, the applicable conditions being those in force on the date of the order by the client.

These general conditions of sale are permanently accessible on in a computer format for printing and / or downloading, so that the client can proceed with their reproduction or their backup.

13.3. Applicable law - competent court

These general conditions are subject to French law with respect to substantive rules such as form rules. Any dispute will have to be the subject of a preliminary attempt to settle.

In the absence of amicable settlement, competence is attributed to the competent French courts, notwithstanding the plurality of defendants or warranty.

13.4. : Reproduction of applicable texts (Ordinance 2005-136 of 17 February 2005, Consumer Code, Civil Code)

Art. L. 211-4. Consumer Code

The seller is required to deliver a property consistent with the contract and responds with existing compliance defects when issuing. It also responds to compliance defects resulting from the package, assembly instructions or installation when it was charged by the contract or was carried out under its responsibility.

Art. L. 211-5. Consumer Code

- To comply with the contract, the property must:

1 ° Be specific to the usual use of a similar property and, if necessary:

- correspond to the description given by the seller and possess the qualities he has presented to the client in the form of a sample or model;

- present the qualities that a customer may legitimately wait in respect of the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;

(2) or present the characteristics defined by the parties or to be specific to any special purpose sought by the customer, brought to the knowledge of the seller and that the latter accepted.

Art. L. 211-12. Consumer Code

The action resulting from the lack of conformity is prescribed by two years from the issuance of the property.

Art. 1641 of the Civil Code

The seller is kept for the warranty for the hidden defects of the sold thing that makes it unfit for the use to which it is intended, or who diminish this use so much, that the customer would not have acquired, or would have given that a lower price, if he knew them.

Art. 1648 Paragraph 1 of the Civil Code

The action resulting from the redirected defects must be brought by the purchaser within two years from the discovery of the vice.

You can contact Harvest laboratories by phone at 01 45 23 92 55.

Delivery and returns

The products ordered by the customer will be delivered in metropolitan France. Deliveries occur within 4 days of the address indicated by the customer when ordering on the site. Delivery is made up of the transfer to the customer of physical possession or product control. The seller undertakes to make his best efforts to deliver the products ordered by the customer within the specified above time. However, these deadlines are provided as an indication.

Shipping cost

Delivery in France offered from 100 €

Home delivery via Chronopost, 48 / 72h (Metropolitan France excluding Corsica): 9.90 € TTC, offered from 100 € of purchase.

Delivery in Switzerland offered from 100 €

Home delivery via Swiss Post, in 48 / 72h: 8,00 € TTC, offered from 100 € of purchase.

Delivery to Germany, Austria, Belgium, the Netherlands, Luxembourg, Italy, Spain, Ireland and Portugal offered from 100 €

Home delivery in 4 to 7 business days: 15.00 € TTC, offered from 100 € of purchase

Delivery to other countries of the European Union offered from 100 €

Home delivery in 4 to 7 business days According to the destination: 15,00 € TTC, offered from 100 € of purchase

Delivery in the rest of the world and the DOM TOM

Home delivery within 4 to 10 business days according to the destination: 29 € HT,

For delivery outside the European Union, including Switzerland, customs fees can be applied and are the responsibility of the customer.


In the case of a particular request of the client concerning the conditions of packaging or transport of the ordered products, duly accepted in writing by the seller, the costs associated with a specific billing, on the previously accepted quotation in writing by the Customer. The customer is required to check the status of delivered products. It has a period of 48 hours from the date of delivery to formulate claims by email, accompanied by all the relevant credentials (photos in particular). After this period and failing to have complied with these formalities, the products will be deemed to be compliant and exempt from any apparent vice and no complaint can be validly accepted by the seller. The seller will reimburse or replace as soon as possible and at its expense, the products delivered including the defects of conformity or the apparent or hidden defects shall have been duly proven by the Customer, under the conditions laid down in Articles L 217-4 et seq. Consumer Code and those provided for herein CGV. The transfer of the risks of loss and deterioration relating thereto, will only be realized when the customer will physically take possession of the products. The products travel at the risk and perils of the seller except when the customer has chosen the carrier himself. As such, the risks are transferred at the time of delivery of the property to the carrier.




- Internet network -

It is recalled that the secret of correspondence is not guaranteed on the Internet and that it belongs to each Internet user to take all appropriate measures in order to protect his own data and / or software from the contamination of the contamination of the contamination. possible viruses circulating on the internet.

II. Personal data

All information in your account are only used as part of your business relationship with This information is never shared with third parties or resold. In accordance with the provisions of Law No. 78-17 of 6 January 1978 on computing, files and freedoms, the site was the subject of a declaration to the CNIL (National Commission Informatique et Libertés), under N ° 1517135 V 0.

III. The company

Social Name: Heyoka

Legal form: Sasu with the capital of 1000 €

Address: 40 Av. From St-Antoine 13015 Marseille

Siret: 83214807600033

SIREN: 832148076

VAT N °: FR54832148076

Iv. The host

Social Name: Infomaniak

Legal form: SA

Address: 25 Eugene-Marziano, 1227 Les Acacias, Switzerland